Contact Us
Whether you've spotted something out of date on one of our reviews, want to ask about how a specific bonus works, or simply have feedback on the way we compare Canadian online casinos, we'd like to hear from it. This page explains the best way to reach us, what we can (and can't) help with, and how long a reply usually takes.
What we can help with
Online Casinos is an independent research and comparison site. We don't operate any casino, hold player funds, or process deposits and withdrawals — so our team can't access your casino account, resolve a payment dispute, or verify your identity with an operator. What we can do is help with questions about our own content and process, including:
- Corrections or updates to information in our casino write-ups or comparison tables
- Clarifying how we arrived at an editorial rating or ranking
- Questions about a bonus term you've read on our site and want explained in plain language
- Feedback on new Canadian online casinos you think we should be researching
- General queries about how the site works, including our approach to responsible gambling
If your query is about an actual deposit, withdrawal, closed account or bonus dispute at a specific casino, that has to go through the casino's own support team first — they're the only ones with access to your account and transaction history. Most licensed operators list live chat, email and phone support directly on their site.
Before you write in
A few quick checks can save you a back-and-forth:
- If your question relates to a specific brand's welcome offer, check the operator's own terms and conditions page — wagering requirements, maximum bet limits and game restrictions are set by the casino, not by us, and they can change without notice.
- If you're asking about eligibility or a licensing question, our Responsible Gambling page covers the basics of who can legally play and what protections apply.
- If you're unsure how our rankings and reviews are put together, the About Us page walks through our research process in more detail.
What to include in your message
To help us answer efficiently, it's worth including:
- The name of the casino or page your question relates to, if applicable
- A brief description of what you're asking or reporting
- Any screenshots or details that support a correction (for example, a bonus term that's changed since we last checked it)
We read every message that comes in, but we're not able to give personal financial or legal advice, and we can't comment on ongoing disputes between a player and an operator. If you're dealing with a dispute you feel hasn't been handled fairly, Canada's provincial gaming regulators and, where applicable, the licensing authority listed on the casino's own site are the right channels to escalate to.
Reporting problem gambling or site errors
If you or someone close to you is finding gambling difficult to control, our Responsible Gambling page has information on support resources and self-exclusion tools available to players in Canada. If instead you've found a factual error on the site — an outdated bonus figure, a broken detail in a comparison table, or a claim that no longer matches what an operator advertises — flagging it helps us keep the site accurate for the next reader, and we do act on these reports.
Response times
We aim to review incoming messages promptly, though response times can vary depending on volume. Straightforward corrections and factual queries are typically actioned faster than broader feedback, which may take longer to review properly. We don't offer live or same-day support — for anything urgent involving your money, such as a stuck withdrawal, contacting the casino directly through its own support channel will always be faster than going through us.
A note on our independence
Online Casinos may earn a commission when readers click through to a listed casino and sign up, as set out in our Terms and Conditions. That relationship has no bearing on how we answer reader questions or handle correction requests — if something's wrong, we'd rather hear about it and fix it than leave it standing because it's convenient.